Write to admin@useoctopi.com. We read every message.
Something went wrong in the app
In Octopi, choose Help ▸ Send Feedback… and describe what happened. It sends your message with the app and macOS versions and the model in use, which helps us find the problem, and your email if you want a reply.
If you email us instead, tell us what you asked Octopi to do, what happened, and your app version (Octopi ▸ About Octopi). Please never send passwords or API keys, and don't attach spreadsheets with other people's personal data.
Octopi Cloud billing
- Receipts. Octopi Cloud is sold through Link (Stripe), the merchant of record, so your receipts, invoices and refund notices are emailed by Link, not by us.
- Your orders. At link.com you can view your orders, cancel or update your subscription, and update your payment method.
- Cancel your plan. In Octopi, choose Octopi ▸ Preferences... (or press ⌘,), then Manage subscription in the Octopi Cloud section, which opens Stripe's billing page — or cancel at link.com. The plan runs to the end of the month you paid for, and its credits stay usable until then; cancelling doesn't refund part of a month.
- Refunds. Within 14 days of a purchase, you can ask for a refund of that purchase's unused credits. Write to admin@useoctopi.com from the email address you bought with. The details are in our Terms, section 8B.
- Payment questions. For a question about a payment or your subscription, you can also contact Link support.
- A charge you don't recognise. Octopi Cloud charges show on your statement as LINK.COM* OCTOPI. Write to us before you dispute one with your bank; we can usually sort it out quickly.
Connecting a Mac to Octopi Cloud
In Octopi, choose Octopi ▸ Preferences... (or press ⌘,) and find the Octopi Cloud section. Enter the connect code from your purchase email, or choose Email me a code to get a new one. An account can have up to five Macs connected; connecting a sixth disconnects the one used least recently. Disconnect this Mac in the same place signs a Mac out.
Your data
To see, correct or delete the personal data we hold about you, email admin@useoctopi.com. Your payment data is held by Link: you can ask Link to delete it (Link's privacy policy), which also cancels an Octopi Cloud subscription sold through Link, but not our own account, credit and usage records — for those, email us. Our Privacy Policy explains what we collect and your rights.
More
Common questions are answered in the FAQ. The Terms and the Privacy Policy cover the app, Octopi Cloud and this website.
Octopi, San Francisco, CA 94107.